REFUND POLICY

Refund Policy

Last updated: July 28, 2026

At LINTON, we want you to be completely satisfied with your purchase. This Refund Policy explains your rights, our return procedures, and how refunds are handled for products purchased through our online store.

1. Right of Withdrawal

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If you are purchasing as a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable Norwegian consumer protection legislation.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires. Returned products must be sent back without undue delay and no later than 14 days after you have informed us of your decision.

2. Return Conditions

To be eligible for a refund, returned products must:

• Be unused and in their original condition.

• Be returned in their original packaging whenever reasonably possible.

• Include all original labels, instructions, and accessories.

• Be securely packaged to avoid damage during transport.

We reserve the right to inspect all returned products before issuing a refund.

3. Non-Returnable Products

Unless otherwise required by applicable law, refunds cannot be provided for:

• Products that have been opened or used.

• Products that have been partially consumed.

• Products contaminated by improper handling or storage.

• Custom-coloured or specially manufactured products prepared according to the customer's specifications.

Nothing in this policy limits your statutory rights under Norwegian consumer protection legislation.

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4. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the shipping package.

Please do not use a damaged product before contacting us.

5. Defective Products

If you believe a product is defective or does not conform to the purchase agreement, please contact us promptly.

Where required under applicable law, we will assess the claim and provide an appropriate remedy, which may include repair, replacement, a price reduction, or a refund.

6. Refund Process

After receiving and inspecting the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued using the original payment method unless another method has been agreed.

Please note that banks and payment providers may require additional time to process the refund.

7. Return Shipping Costs

If you return a product because you have changed your mind, you are responsible for the return shipping costs unless otherwise required by law or agreed between us.

If the return is due to our error, including damaged, defective, or incorrectly supplied products, LINTON will cover the reasonable return shipping costs or provide an appropriate solution.

8. Exchanges

Unused products may be exchanged, subject to product availability.

Please contact us before returning a product if you wish to request an exchange.

9. Order Cancellation

Orders may be cancelled free of charge before they have been dispatched.

Once an order has been shipped, the return procedure described in this policy applies.

10. Storage and Handling of Wood Oil Products

Our wood treatment oils must be stored according to the instructions provided on the product label.

Products that have been improperly stored, frozen, contaminated, or otherwise damaged after delivery may not qualify for a refund unless required by applicable law.

11. Contact Information

LINTON

Company Address:
Gamle postvei 24
4313 Sandnes
Norway

Email: post@linton.no

Telephone: +47 988 99 444